Click on these links to see slides and a recording of the recent and utterly excellent webinar Secrets of a Successful Bus Operation organised and published by the Foundation for Integrated Transport. A brilliant exposition of how to do buses!
With Roger French, who was Managing Director Brighton & Hove Buses in some of its most successful years.
Roger says reliability should be a given, and identifies five other key areas:
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- Frequency, reliability, consistency
- Price, value, simplicity
- Legendary customer service
- Information, promotion, publicity
- Regular investment in new buses
Continue reading “‘Secrets of a Successful Bus Operation’ : recommended viewing”